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Hotline

You Are Not Alone

If you need help—or think you may need help but are not sure—please know that you are not alone and that help is available.  Please call our 24-hour Hotline to speak to an advocate today.

The Number to Call

Hope’s Door New Beginning Center’s 24-hour Hotline number is (972) 247-0057.

24 Hours a Day in English or Spanish

Our 24-hour Hotline is answered 24 hours a day, 7 days a week and 365 days a year by our trained advocates in English and Spanish.

Receiving Services

Anyone who wishes to receive our free trauma-informed services are encouraged to call our 24-hour Hotline number and speak to an advocate about accessing our programs for survivors and their children.  Our trained advocates are ready to assist callers in determining whether or not a caller qualifies for our Shelter Program.

If a caller does qualify for our Shelter Program, our advocates advise them on ways they can meet an advocate at a safe, pre-determined location.  Once our advocates meet the caller, assistance is provided to get the caller to the shelter location safely where they will begin the intake procedure.  If the caller is male and qualifies for our Shelter Program, our advocates will arrange safe shelter in a nearby hotel for him and his children.  In the event that a caller does not qualify for our Shelter Program but needs safe shelter, our advocates will refer them to one of our partner agencies where they may receive services.

If a caller already has a safe place to stay and wishes to receive services other than our Shelter Program, our advocates will connect them with staff members at our Outreach Centers to begin an intake there.

Immediate Danger

Callers in immediate danger should always call 911 before calling our 24-hour Hotline.

 

 

 

 

 

 

 

 

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