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24-Hour Hotline

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If you are in immediate danger, please call 911 before calling our 24-Hour Help Hotline.

If you need help—or think you may need help but are not sure—please know that you are not alone, and that help is available. 

 

24-Hour Help Hotline
972-276-0057
English and Spanish

 

How to Access Services

If you are seeking to access any of our free trauma-informed services, please call our 24-Hour Help Hotline and speak to an advocate.  Our trained advocates will assist callers in determining which services are appropriate and whether they are eligible for our Shelter Program.

 

If a Caller Needs Immediate Shelter

If a caller does qualify for our Shelter Program, our advocates advise them on ways they can meet an advocate at a safe, pre-determined location.  Once our advocates meet the caller, assistance is provided to get the caller to the shelter location safely where they will begin the intake procedure. 

In the event that a caller does not qualify for our Shelter Program but needs safe shelter, our advocates will refer them to one of our partner agencies where they may receive services.

 

If a Caller Does Not Need Shelter

If a caller already has a safe place to stay and wishes to receive services other than our Shelter Program, our advocates will connect them with the appropriate program manager to begin an intake online.

 

If a Caller Identifies as Male and Needs Shelter

If a caller identifies as male and qualifies for our Shelter Program, our advocates will arrange safe shelter in a nearby hotel for him and his children.

 

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We proudly serve all community members regardless of gender, age, sexual orientation, ethnicity, income, religious affiliation or culture.

 
en English es Español

 

 

 

 

 

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